Vital’s unique approach to provide you with responsive and personalized service is our Tactical Teams.
Single Point of Contact
Your Team Service Manager (TSM) – a master level Journeyman – is your Single Point of Contact. Whenever a technician is sent to your site, your TSM is automatically notified and updated of the situation. Your Service Coordinator and Foreman work together to assist the TSM in scheduling maintenance visits and repairs, coordinate resources, and respond to emergency situations.
Each team has a pool of ten technicians, who are not limited by geographic area, and serve all of your book of work. Two technicians are assigned and responsible for each individual property.
Super Fast Quoted Repairs
When your assigned technician identifies an issue, they quote any repair up to $10,000 and email it to you and your TSM before they leave your property. If the repair is larger than $10,000 or options need to be discussed, the TSM will coordinate with you. If an option is to replace rather than repair equipment, or retrofit a system, your TSM shares their knowledge of your business needs with our inside project team to custom craft solutions. Your TSM then coordinates all this information in the format you require, so you are able to compare solutions according to your needs.
How This Helps You:
- Expert technician with extensive business insight, able to provide comprehensive solutions, integrating financial and technical aspects, for better resolutions
- Single Point of Contact structure allows us to deliver superior, consistent service. Your TSM has complete understanding of your:
- Business planning and budgets
- Services you are receiving
- Resources available in both companies
- History of your properties
- Communication systems that are built to support you and our Tactical Teams
- Able to quickly provide accurate quotes and reports to make timely, informed decisions
- Profit & Loss responsibility lies with the TSM, removing an entire level of middle management, reducing our overhead cost, and passing this savings to you
- TSM has complete authority to make any decision necessary to solve your problems so you’re never waiting around for answers and options
- Tactical Teams that are small and focused on your needs, delivering personalized, responsive service, yet carry the ample resources and diverse knowledge of being a large company